Privacy
Privacy Policy
Ergo Matting is a business-to-business information website serving the United States and Canada. This policy explains what happens to the information you send us through our contact form.
Last updated: August 2026
Who this policy covers
This policy applies to Ergo Matting (“we”, “us”) and to information submitted through this website, mainly through the contact and inquiry form. We only collect information you choose to give us.
What we collect
When you use our contact form, we may collect:
- Name
- Email address
- Company
- Phone number, if you provide one
- Location or country, if you provide it
- Inquiry or project details
- Technical or application details you submit (for example workplace type, hours standing, floor and site conditions)
Only the name and email fields are required; everything else is optional and there to help us give you a better answer.
Why we collect it
- To respond to your inquiry
- To recommend suitable matting or ask sensible follow-up questions
- To operate, secure and improve the website
- To keep appropriate business records and meet legal obligations
Why we process information
We use the information you voluntarily provide to answer your request, prepare a mat specification or supplier inquiry, provide customer service, operate and protect the website, and comply with applicable law.
For people in Canada, where the Personal Information Protection and Electronic Documents Act or substantially similar provincial privacy law applies, we identify the purposes for collection and obtain consent as required. In the United States, privacy requirements vary by state, the type of information and the context in which it is collected.
How your information is handled
- Form submissions are sent through the contact form function that powers this site, which passes the message to our email provider, Resend, so it reaches our inbox.
- We do not sell your information.
- We do not use it for unrelated marketing without your consent.
How long we keep it
We keep inquiry information only as long as we reasonably need it to handle your request, provide ongoing customer service, maintain appropriate business records, and meet legal or accounting obligations. When it is no longer needed, we securely remove it.
Sharing
We share information only with the service providers we need to operate this site and our email (such as our hosting and email delivery providers), or where we are legally required to do so. We do not share your details with third parties for their own marketing.
International processing
Our service providers may process information in the United States, Canada or other countries. Privacy laws in those places may differ from the laws where you live. We use service providers that maintain appropriate safeguards for the information they process.
Your rights
Depending on where you live and which law applies, you may be able to request access to, correction of or deletion of your personal information, or withdraw consent to certain uses. We may need to verify your identity before completing a request, and some exceptions may apply.
To exercise a privacy right, contact us using the email address below. Canadian residents may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator. US residents may contact their state attorney general or another regulator with authority over their concern.
Contact
For any privacy question or request, email us at [email protected].
Updates to this policy
This page is general information, not legal advice, and we may update it from time to time. Any changes will appear here with a new “last updated” date.